LSCI is trauma-informed care in action! Alex Cameron, Director of Clinical Services, Pressley Ridge

Troubleshooting the Online Courses

Hello LSCI Online Course Users,

Your LSCI Online Course experience is designed to be user-friendly, engaging, and highly informative to your work with young people. We apologize for any difficulties you may encounter along the way. The basic guidelines below will help you resolve the majority of log in, access, and/or certificate issues:

Basic Troubleshooting Guidelines:

1. Whenever possible, avoid using computers on a school network. School network firewalls are typically very restrictive in order to prevent students from “playing” and viewing content they shouldn’t. Because the LSCI Online courses are video-based, often a School’s safety measures limit your ability to view the videos.

2. Make sure you are not logged in on more than one device at a time. Multiple log ins will, in many cases, prevent you from being able to move on from one video to the next and/or from printing your certificate.

3. Log out when you are finished with your session.

4. When possible, use Chrome or Firefox browsers.

5. If you cannot recall your username, please contact your LSCI Trainer or the person who created your online account.

6. Browser cache is a very common culprit causing login and session issues. Clearing your cache will often resolve these issues. Here is a quick guide to clear your browser cache:

Log In Payment Issues:

If your school or organization has already created and paid for your online course account, please log in using these simple steps, to avoid being asked to supply additional payment information:

a. Click on Student Access on the top of the screen
b. Enter your correct login credentials
c. Click on Level 1: Introduction to LSCI on the left side of your screen, under Online Courses
d. The videos will be available on that screen, for you to begin the training.

Still stuck?
If you are not able to resolve your issues using the steps above, please contact your LSCI Trainer or Signe Whitson at

These troubleshooting guidelines can also be found at