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Discover how to stop frustrating conversations, endless conflicts, and tedious arguments with family, friends, and co-workers. The Angry Smile offers insights for understanding passive aggressive behavior and step-by-step advice for dealing with covertly hostile people. Easy-to-read with clearly written dialogue, The Angry Smile offers real-world examples and practical tools for effectively managing this problem behavioral style.
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Learning about this not only helped my job, but understanding of my marriage.
What makes The Angry Smile so valuable is the cognitive road map ot provides for not only understanding the nature of passive-aggressive behavior but also how to effectively confront it.